MyTime
MyTime
About MyTime
MyTime is a fully integrated appointment scheduling, point-of-sale and customer engagement platform for multi-location chains and franchises, designed to help businesses grow, schedule, and retain clients.
MyTime has all the tools businesses need under one roof: a comprehensive appointment scheduler, client relationship manager (CRM), email marketing, online advertising and presence management, point-of-sale, and more. MyTime is designed to fit any size of business, from sole-proprietors to national franchises. Users can access MyTime on the web or on the go with iPhone and Android apps.
MyTime’s scheduling and business platform also integrates with the popular Marketplace, where millions of customers search for local businesses, see reviews, descriptions, and pricing, and book in real-time. MyTime is also partnered with Google, Facebook, YP.com, Local.com, and others, helping business become more visible and easier to find for new customers.
Key benefits of MyTime
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Clients love MyTime and so do I
Reviewed on 2016-09-18
MyTime has really helped me organize my practice. Clients can schedule and reschedule their...
MyTime has really helped me organize my practice. Clients can schedule and reschedule their sessions without having to reach me by phone. I keep all my notes and records in one place. One thing I really like is that it automatically applies the cancellation policy without making me enter into an awkward conversation or negotiation with the client. It's also helped me improve my online reviews which has in turn brought me additional clients. Their customer service is fantastic and always responsive and helpful.
Pros
Easy to use, manages all the major parts of my business from scheduling to payments. The messaging function which allows clients to reach me with a text message is great - much better than handing out my personal cell phone number to everyone.
Cons
No real cons so far.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
It improved my customer retention by 80% in the first 2 months!
Reviewed on 2017-08-11
It increased my retention rate and decreased cancellations.
It increased my retention rate and decreased cancellations.
Pros
Easy reminders, confirmations and updates with clients. I think my favorite feature is the communicator tool inside the platform where I can communicate with all of my clients easily.
The reputation features allow us to really keep an eye for how my reviews are doing and helps me respond to any concerns quickly.
Also, there is a dedicated team that helped me train my employees and we started using in less than a week.
Cons
I can't think of any Con. It still need to get familiar with all of its features, including all of their marketing automation tools.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Reconsider using MyTime
Reviewed on 2023-11-27
Salonspa Connection was hired to assist with marketing for a 2 location spa. Our plans did not...
Salonspa Connection was hired to assist with marketing for a 2 location spa. Our plans did not include needing to deal with the spa's booking software, MyTime.
We found out a lot of the customer experience issues the spa was having was due to MyTime, so we dug in to help. What we found was nothing helpful or good! We have been bounced around to multiple customer service, tech and sales reps, some who follow up and some who don't. If you talk to them on the phone you can almost guarantee no one is going to take your information or follow up about conversations and issues.
This product does not work well for our client yet they have struggled through to try and adjust. Some of the customer service reps are good and some are not, just like in any company.
There were so many issues with MyTime, I was pulled in to help resolve some of them. It was difficult to get our main issues heard- services not showing up and better organization/ categorization for services on the customer booking page. For some of the problems, there was no answer for how to resolve our issue, and we were continually told to talk to someone else about our problems, rather than MyTime facilitating the connection and solving our problems.
Pros
The calendar, that is about it! They offer features that may work nicely but it requires an upgrade from an already expensive program.
Cons
Customer facing booking page, difficult service creation and organization, overcharging for features that should be included without an upgrade- they nickel and dime you to death! You cannot get a hold of any decision makers or people who can help outside of a handful of customer service.
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Makes scheduling a total dream
Reviewed on 2017-09-24
Pros
Easy to use, great support, sooooo streamlined! They really make it easy to use, which makes running my business(es) much easier
Cons
Hm... I guess I'd like to be able to link up multiple google calendars? My situation is weird though and I suspect no one else would need this feature
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
My Time adds hours to my day.
Reviewed on 2016-07-23
Easy to use. A few clients have managed to make mistakes in scheduling but it is rare. This app has...
Easy to use. A few clients have managed to make mistakes in scheduling but it is rare. This app has been a huge help to me.
Pros
s a massage therapist I can't answer the phone when I am working. My Time lets my clients schedule quickly without phone tag.
Cons
The software is great. My only critical remark is they don't email statements to me when they take payment from me. And their website could be more user friendly- such as an easier to find log-in button on the front page.
MyTime FAQs
Below are some frequently asked questions for MyTime.Q. What type of pricing plans does MyTime offer?
MyTime offers the following pricing plans:
- Starting from: US$169.00/month
- Pricing model: Subscription
- Free Trial: Available
Scheduling: $74/month (billed annually) or $134/month (billed monthly). Growth: $114/month (billed annually) or $199/month (billed monthly). Premium: $149/month (billed annually) or $249/month (billed monthly). All pricing is per-location.
Q. Who are the typical users of MyTime?
MyTime has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does MyTime support?
MyTime supports the following languages:
English
Q. Does MyTime support mobile devices?
MyTime supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does MyTime integrate with?
MyTime integrates with the following applications:
Google Calendar, Google Maps, Instagram, Meta for Business, Microsoft Outlook, QuickBooks Online
Q. What level of support does MyTime offer?
MyTime offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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